Hi Shaper ✌️
Welcome to this week's edition of INFUZED on People.
Feedback! 😱 One of the most stressful situation for many. Yet one of the most valuable interactions in any organization.
For this interaction to be maximally effective, I'm looking at
"The 4 Metrics Of Effective Feedback"
To give feedback effectively, we need to start with the end in mind. A feedback is effective, when the receiver of feedback 'gets' the message loud and clear.
So what are the metrics that show me the effectiveness of my feedback?
The 4 metrics are how the feedback receiver rates these 4 questions:
How much am I being cared for? Feedback can only be effective if it's actually received. In order to achieve this, the receiver needs to know (better feel) that the feedback that is given is in their best interest. Otherwise they'll likely just go deaf for what you're trying to say.
How strongly is my position challenged? This is the clarity part. For effective feedback we need to call a spade a spade. Naturally, the more direct we name the problem, the more challenged the receiver feels.
Disclaimer: It is of the utmost importance that the stronger you want to be able to challenge someone, the higher you need to rate on the "being cared for" metric. These two are from Kim Scott's Radical Candor framework. A highly recommended read.
How difficult was this to hear? The more difficult something is to hear, the more important it was to be addressed. If the feedback was super difficult to hear for the receiver, it means that they were deeply invested into their "before". Effective feedback is a needed intervention. If it wasn't difficult to hear, why talk about it?
How helpful was it for you? The helpfulness checks for the likelihood of adoption and transformation. Even though a feedback might have been super difficult to hear, hit the nail on its head and the receiver feels cared for, if they don't perceive it as helpful, it is unlikely going to be effective in achieving change.
Keeping those four in mind will already be beneficial in crafting feedback. If you assign them a numerical rating, you'll have actual metrics on how effective you're giving feedback. |